Job Title: Customer Service Coordinator
Location:Bishops Stortford
Salary: 25000
Job Description:
Customer Services Coordinator - Bishops Stortford
Working Hours Mon -Friday 8.45am -5.00pm (1 hour lunch)
Benefits:
Up to 10% bonus annually (dependant on company performance)
25 days annual leave plus paid bank holidays
An extra day off on birthday
Workplace Pension Auto Enrolment after 3 months. 4% employee contribution, 6% Employer
An opportunity to join an international company as a Customer Service Coordinator will provide excellent customer service within the UK Sales Division by effective communication
In addition, the role will ensure that customer requirements are properly recorded and are met by working closely with various other departments.
Responsibilities of the Role include:
Ensure customer requirements are properly recorded in our internal systems and met
Manage order entry
Raise and manage customer complaints throughout the whole resolution process
Process customer orders for the UK Sales division
Liaise between the customer and the customer service team at manufacturing and logistics location for deliveries and orders
Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
Distribute order confirmation and any other documentation relating to orders as per the customers` requirements and company`s quality standards
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