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Vacancy Details

Job TitleSenior Payroll Administrator


Our client a market leader in their chosen field - Payroll and Human Resources Software and Service. With over 50 years‘ experience and almost 2,000 employees they serve over 5 million of their customers‘ employees and process in excess of 60 million payslips a year.

About the role:

The Senior Payroll Administrator role is to provide expert assistance in outsourced services.

Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Payroll Knowledge:

In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration

Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)

Processing and Controls:

Personnel Administration Data Processing & Controls

Personnel Administration data validationMaster Data Consistency Check

Official Reporting on Personnel Administration Data

Garnishments data entry and administration

Time Data Processing and Controls

Time Data Validation

Time Data Consistency Checks

Runs Time Data Evaluation and corrects/reports errors

Payroll Processing and Controls

Pre-Payroll Processes

Delivery Key responsibility:

HR Support:

Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:

Handles and tracks incoming calls, e-mails, faxes

Handles / Creates tickets in HR Workspace

Categorizes and prioritises queries, requests and issues

Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery ModelResponds to information or enquiry requests requiring a significant level of expertise:

Responds to complex HR and labour legislation questions

Analyses and solves client‘s questions, problems and / or requests efficiently and effectively


Computer skills:

MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)


It would be if you also have:

HR expertise (Personnel Administration, payroll,  )

Good analytical skills - to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.

Gathering information and problem solving - look at existing issues and interact with others to find adequate solutions

Good communicator and customer oriented - to be able to identify and understand the customer`s needs.

Results oriented - to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools

Detail oriented, thorough and focused on all aspects of the job to ensure accuracy

Teamwork - to be able to work with colleagues to achieve targets and objectives


Key Competencies:

Be Accountable

Solve Problems

Take Ownership

Be Client Centric

Be Effective